Privacy Policy

Last updated: June 2026

Who We Are

Osgood Movement is a trading name of Natasha Osgood Chiropractic Ltd, a company registered in England and Wales.

Registered company name: Natasha Osgood Chiropractic Ltd Registered address:  8, Farrell Court, Elephant Rd, London SE17 1LB

Website: www.osgoodmovement.com

Email: contact@osgoodmovement.com

GCC Registration Number: [GCC REGISTRATION NUMBER PLACEHOLDER]

Natasha Osgood Chiropractic Ltd is the data controller for personal data collected through this website. We are committed to protecting your privacy and handling your data responsibly in accordance with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, and, where applicable, the EU General Data Protection Regulation (EU GDPR).

What Data We Collect

We may collect and process the following categories of personal data:

Contact and enquiry data: Your name, email address, phone number, and any information you provide when you submit our contact form or email us directly.

 

Booking data: Information submitted through our online booking system, Cliniko, including your name, contact details, appointment preferences, and health-related information required for clinical care.

 

Health data: Where you engage with us for clinical services, we may collect and process special category data relating to your physical health. This is necessary to provide chiropractic and rehabilitation care.

 

Website usage data: Information about how you interact with our website, collected via cookies and analytics tools. Please see our Cookies Policy for full details.

 

Marketing data: If you subscribe to our mailing list, your name and email address, along with your communication preferences.

 

How We Collect Your Data

We collect personal data in the following ways:

  • When you complete and submit the contact form on our website
  • When you email us directly at contact@osgoodmovement.com
  • When you book an appointment through Cliniko
  • When you subscribe to our mailing list via Mailchimp
  • Automatically, through cookies and analytics tools when you browse our website

How We Use Your Data

We use your personal data for the following purposes:

To respond to enquiries: When you contact us, we use your information to respond to your message and provide the information or support you have requested. The lawful basis for this is legitimate interests.

 

To provide clinical services: When you book an appointment, we use your data to manage your care, maintain clinical records, and fulfil our professional obligations as a regulated healthcare provider. The lawful basis for processing general personal data is the performance of a contract. The lawful basis for processing health data is the provision of healthcare under Article 9(2)(h) of the UK GDPR.

 

To manage appointments: We use Cliniko to process and manage bookings. Your booking data is stored within Cliniko’s platform in accordance with its privacy and data processing terms.

 

To send marketing communications: If you have opted in to receive our newsletter, we use Mailchimp to send you updates, clinic news, and educational content. The lawful basis is consent. You may withdraw consent at any time by clicking unsubscribe in any email we send you.

 

To analyse and improve our website: We use Google Analytics to understand how visitors use our website. This data is aggregated and used to improve content and user experience. The lawful basis is legitimate interests.

 

To deliver targeted advertising: We use Meta Pixel to measure the effectiveness of our advertising on Facebook and Instagram and to show relevant content to users of those platforms. The lawful basis is consent, managed through our cookie consent tool.

Third-Party Processors

We work with the following third-party services that may process your personal data on our behalf:

Cliniko — practice management and appointment booking software. Data is processed in accordance with Cliniko’s Data Processing Agreement. For more information, visit www.cliniko.com/privacy.

 

Mailchimp (Intuit Inc.) — email marketing platform used to manage our mailing list and send newsletters. Data may be transferred to the United States under appropriate safeguards. For more information, visit mailchimp.com/legal/privacy.

 

Google Analytics (Google LLC) — website analytics service. Data may be transferred to the United States under appropriate safeguards. For more information visit policies.google.com/privacy.

 

Meta Pixel (Meta Platforms Inc.) — an advertising and analytics tool operated by Meta. Data may be transferred to the United States under appropriate safeguards. For more information, visit www.facebook.com/privacy/policy.

 

Hostinger — website hosting provider. Your data passes through Hostinger’s servers as part of normal website operation. For more information, visit www.hostinger.co.uk/privacy-policy.

We do not sell your personal data to any third party.

International Data Transfers

Some of our third-party processors are based outside the UK and the European Economic Area. Where personal data is transferred internationally, we ensure that appropriate safeguards are in place in accordance with the UK GDPR and EU GDPR requirements, including the use of Standard Contractual Clauses where applicable.

Data Retention

We retain your personal data only for as long as is necessary for the purposes for which it was collected, or as required by law.

Clinical records are retained in accordance with the General Chiropractic Council’s guidance on record keeping. General enquiry and contact data is retained for up to 24 months from the date of last contact. Marketing data is retained until you withdraw consent by unsubscribing.

Your Rights

Under UK GDPR and EU GDPR, you have the following rights in relation to your personal data:

  • The right to access the personal data we hold about you
  • The right to request correction of inaccurate or incomplete data
  • The right to request erasure of your personal data in certain circumstances
  • The right to restrict or object to processing in certain circumstances
  • The right to data portability
  • The right to withdraw consent at any time where processing is based on consent
  • The right to lodge a complaint with a supervisory authority

To exercise any of these rights, please contact us at contact@osgoodmovement.com. We will respond within 30 days.

If you are based in the UK, you also have the right to lodge a complaint with the Information Commissioner’s Office (ICO) at www.ico.org.uk.

If you are based in the EU, you may also have the right to lodge a complaint with your local data protection authority.

Changes to This Policy

We may update this Privacy Policy from time to time. The date at the top of this page reflects when the policy was last updated. We encourage you to review this page periodically.