Last updated: August 2026

Who we are

These terms are between you and Natasha Osgood Chiropractic Ltd.

Company number: 13531358
Registered office: 167-169 Great Portland Street, 5th Floor, London, England, W1W 5PF
Clinic address: 8 Farrell Court, Elephant Road, London, SE17 1LB
Email: contact@osgoodmovement.com
General Chiropractic Council registration number: 04892

Chiropractic is a regulated profession in the UK. Our practitioners are registered with the General Chiropractic Council and work to its Code of Practice and Standard of Proficiency.

About these terms

These terms are in two parts.

Part A covers your use of our website.

Part B covers the care we provide and the terms you agree to when you book an appointment.

By using our website, you accept Part A. By booking an appointment, you accept Part B. Please read Part B carefully before you book, particularly the section on cancellations, because it explains when you will still be charged for an appointment you do not attend.

We may update these terms from time to time. The version that applies to your appointment is the version in place when you booked.

Part A: Using our website

Our content is not medical advice

Everything on our website is general information. It is not a diagnosis, it is not a treatment plan, and it is not advice about your particular situation. Reading it does not create a practitioner and patient relationship between us.

If you have symptoms or a health concern, please book an appointment or speak to your GP. If you think you have a medical emergency, call 999 or go to your nearest emergency department. Do not delay getting help because of something you have read on our site.

Using the site properly

You may use our website for your own personal, non-commercial purposes. You must not:

• Use it in any way that breaks the law
• Try to gain unauthorised access to it, or to any server or database connected to it
• Introduce viruses or anything else malicious
• Copy, republish or resell our content without our written permission
• Scrape or harvest content or data from it
• Use it to send unsolicited marketing

Our content belongs to us

All content on our website, including text, images, video, branding and design, belongs to us or to our licensors and is protected by copyright and other intellectual property rights. You may view it and print copies for your own personal use, but you may not use it commercially without our permission.

Links to other websites

Our site may link to other websites. We do not control them, and we are not responsible for their content or their privacy practices. A link is not an endorsement.

Availability

We aim to keep the website available, but we do not guarantee it will always be up or free of errors. We may suspend, withdraw or change it without notice.

Part B: Appointments and clinic care

What we provide

We provide chiropractic assessment and care. Every new patient has an initial consultation and examination before any care is given, so that we can decide whether chiropractic care is appropriate for you.

Chiropractic care depends on your individual circumstances, and how you respond is not something anyone can promise in advance. We will always be honest with you about what we think we can help with, and we will tell you if we think you would be better served by another practitioner or by seeing your GP. We do not guarantee any particular result.

Who we treat

We provide care to adults aged 18 and over. We do not currently provide care to children, or to patients who are pregnant.

Consent to care

We will explain the proposed care, what it involves, the benefits, the risks and any reasonable alternatives, and we will ask for your consent before we begin. Your consent is ongoing, which means you can ask questions at any point and you can withdraw it at any time, including during an appointment. Just tell us, and we will stop.

You are welcome to bring someone with you, or to ask for a chaperone. Just let us know when you book or when you arrive.

Information you give us

We rely on what you tell us to keep you safe. Please give us full and accurate information about your health, your symptoms, your medical history, any medication you take and any change in your condition between visits. If something changes, tell us before your next appointment.

Booking

Appointments can be booked through our online booking system, by email or by phone. A booking is confirmed once you receive confirmation from us.

Please arrive a few minutes before your appointment time. If you arrive late, we will do our best to see you, but we may need to shorten your appointment so that we do not run late for the patient after you, and the full fee will still apply.

Fees and payment

Our current fees are available on request and are displayed at the clinic and on our website. We will always tell you the fee before your first appointment.

Payment is due at the time of your appointment unless we have agreed otherwise in writing. We accept card payments, which are processed by our payment providers, Stripe and Square. We may hold your card details securely with our payment provider to take payment for your appointment and apply the cancellation terms below. Your full card details are held by the payment provider, not by us.

If a fee goes unpaid, we may decline to book further appointments until it is settled, and we may take reasonable steps to recover it.

Cancellations and missed appointments

This is the part patients ask about most, so we have set it out plainly.

We ask for at least 24 hours’ notice if you need to cancel or move an appointment.

If you cancel or reschedule with more than 24 hours’ notice, there is no charge.

If you cancel or reschedule with less than 24 hours’ notice, the full session fee is payable.

If you do not attend and do not tell us, the full session fee is payable.

This applies to all appointment types, including initial consultations and follow-ups.

The reason for this is straightforward. Your appointment is time reserved for you alone, and at short notice we are rarely able to offer it to another patient. The charge reflects the cost of that lost time, not a penalty.

We apply this at our discretion. If something genuinely unavoidable happens, such as sudden illness, a bereavement, an accident or a family emergency, please tell us, and we will look at it sensibly. We would much rather you stayed home when you are unwell than came in because you were worried about a charge.

Where you have paid in advance, the fee is retained. Where you have not, we will charge the card we hold on file, or invoice you, and payment is due within 14 days.

To cancel, please use the link in your appointment confirmation, email contact@osgoodmovement.com or call the clinic. Notice takes effect when we receive it.

Your right to cancel when you book online

If you book online, by phone or by email, without meeting us in person first, you have a legal right under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 to cancel within 14 days of booking and receive a refund.

If you ask us to provide care within that 14-day period and we do, you lose the right to cancel once the care has been fully provided, and if you cancel partway through, you will be charged a fair amount for what has already been provided. By booking an appointment that falls within 14 days, you are asking us to begin within the cancellation period.

This statutory right sits alongside the cancellation terms above, not instead of them. Nothing in these terms affects your rights under the Consumer Rights Act 2015 or any other consumer protection law.

If we need to cancel

If we have to cancel or move your appointment, we will tell you as soon as we can and offer you the next available alternative. If you have paid in advance and you do not want an alternative, we will refund you in full.

Ending care

You can stop care at any time, and you do not need to give us a reason.

We may decline to provide or continue care where we believe it is not clinically appropriate, where you would be better served elsewhere, where you have not given us accurate health information, or where behaviour towards our team is abusive, threatening or discriminatory. Where we do this, we will explain why and, where appropriate, help you find alternative care.

Your records and your privacy

We keep a clinical record for every patient. Our Privacy Policy explains what we record, how long we keep it, who it is shared with and how you can get a copy.

Complaints

If you are unhappy with any part of your care or your experience with us, please tell us. Email contact@osgoodmovement.com and we will acknowledge it within five working days and aim to respond fully within 20 working days.

If we cannot resolve it between us, you can contact the General Chiropractic Council, the statutory regulator for chiropractors in the UK.

General Chiropractic Council
Website: gcc-uk.org

Our responsibility to you

We hold professional indemnity insurance as required by our regulator.

Nothing in these terms limits or excludes our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for anything else that cannot be limited or excluded by law.

Subject to that, we are not liable for losses that were not foreseeable, for losses caused by you failing to give us accurate or complete health information, or for business losses, since we supply our services to consumers for personal use.

General

If any part of these terms is found to be unenforceable, the rest continues to apply.

If we do not insist on something straight away, or we delay in enforcing a term, that does not mean we have given up the right to do so later.

These terms are between you and us. No one else has any right to enforce them.

Governing law

These terms are governed by the law of England and Wales, and any dispute will be dealt with by the courts of England and Wales.

Contact

Natasha Osgood Chiropractic Ltd
8 Farrell Court, Elephant Road, London, SE17 1LB
contact@osgoodmovement.com